FAQ

FAQ

General Information:

Who has to pay for admission?
Everyone pays admission except for under the age of 3.

Do I have to pay for my toddler to get in?
Anyone under the age of 3 is free admission.

Once I have paid, can I leave and then re-enter?
There are no in-and-out privileges, if a parent needs to get something from their car or smoke, they need to notify the cashier before leaving.

Can I bring in outside food?
Unfortunately, outside food/drinks are prohibited, but we do have a full cafe that you are able to purchase food at.

Do you have skate mates?
Yes! You can rent them for 2 hours for $5.00.

Do you offer any group discounts?
Yes, we offer a group discount. Groups of 20 or more receive free rentals. The group needs to arrive together and must be paid for in one transaction.

Can I bring in my own skates?
Yes, you are more than welcome to bring in your own skates. You will still have to pay the admission price for that session.

Can I walk on the skating floor with my child?
Yes, parents are more than welcome to walk on the floor to assist their children skating.

Public Session Birthday Parties:

How can I schedule a birthday party?
You are able to schedule a birthday party, with a $50 deposit, online, over the phone, or in person.

How far in advance do I need to schedule a party?
The sooner, the better! However, you are able to schedule one up until the day of assuming there is an availible opening.

Does the deposit go towards the package price?
Yes! The $50 deposit goes towards whatever package you choose. The deposit is non-refundable, however it is transferable if you need to reschedule; the deposit is good for up to 1 whole year.

Who is allowed down in the party zone during my table time?
Anyone can come in your party room if they have paid admission.

How do I give you my guest list?
The day of your scheduled party we will need the first names of every child/adult you have invited. Please note, you will be responsible to pay for the people on your list, unless they do not show up.

Do parents of my party have to pay if they are not skating?
No, spectating parents of a birthday party do not have to pay unless they decide to skate, then they would have to pay the regular admission and skate rental for that session.

Can I bring in my own decorations?
Yes, you are more than welcome to bring in your own decorations! We provide table cloths, and all of the paper products/utensils with our packages, however if you have your own theme you can bring in your own table cloths, plates, etc. There are some things we cannot allow such as piñatas, large banners, large balloon arches, etc. Please feel free to give us a call to clarify any decorations.

Can I bring in a character, face painter, clown, etc to my party?
Unfortunately, during the public session parties we cannot allow this. However, if you book a private party you are more than welcome to!

Can I bring in ice cream with my scheduled party?
Yes, we have a freezer that we can hold your ice cream for you.

When and how can I add additional food or platters to my party?
We now have an add on section in the reservation form where you can select additional food/platters upon booking your party online. If you choose to wait, you can are more than welcome to add additional food the day of when you get here except for veggie or fruit platters. We nned a week notice for a veggie or fruit platter.

What type of cake do you provide if I choose to add it?

The cake is a 10 inch round vanilla cake with buttercream icing from Walmart. It has a birthday/roller skate design on the top and it says “Happy Birthday!”. If you wish to add on a cake, it must be added no later than the Tuesday before your scheduled party.

What veggies are included in the veggie platter?
The veggie platter comes with carrots, celery, broccoli, & cauliflower (along with dipping sauce).

What comes in the sampler platter?

The sampler platter includes fries, mozzarella bites, & chicken tenders.

What comes in the goody bags provided in the packages?
Toys, candy, and a free admission coupon for a return visit to Smoky Mountain Sk8way.

Are skate mates provided in the party packages?
Unfortunately, the skate mates are not included in the birthday party packages. They need to be rented at the additional $5.00 per skate mate.

 

Private Parties

How can I schedule a private party?
You can schedule a private party over the phone or in person. We require a $100 deposit upon booking.

How many guests can I have at a private party?
Up to 40 people and then it will be $5 additional per person. The amount includes all people who walk through the door not just people who are skating.

How early can I arrive for my private party?
You can arrive as early as 15 to 20 minutes prior to your scheduled party start time before your guests arrive.

Can I add additional food/platters to my private party?
Yes! You can add additional pizzas to your private party, and you can also add additional platters (including: veggie platter, sampler platter, nacho platter)

Please feel free to contact us if you have any further queastions: 828-246-9124